Terms and Conditions

You may use this website only for lawful purposes and in accordance with these Terms. You must not interfere with the website, misuse listings, impersonate another person or business, submit false information, or attempt to gain unauthorised access.

You are responsible for keeping your account credentials secure and for the accuracy of information submitted through your account.

Your Rahi, including Rahi Pass, is a monthly commute discovery and marketplace platform connecting passengers with independent transport providers in Pakistan.

Your Rahi provides technology that helps users discover recurring routes, view provider information, view available seats where supported, send route requests or provider inquiries, view trust or verification indicators, and manage marketplace communication.

Your Rahi is not the transport provider, does not own or operate listed vehicles, does not employ providers merely because they use Rahi Pass, and is not an on-demand daily ride-hailing operator.

A route request, provider inquiry, seat indication, rating, review, or related marketplace action is a communication mechanism. It helps a passenger and provider express interest in arranging a recurring commute.

An inquiry or request does not mean Your Rahi itself is providing transport, reserving a seat, guaranteeing availability, or processing a passenger fare. The independent provider remains responsible for the actual transport service.

Where route details, pickup and destination areas, route stops, map previews, available seats, route timing, or estimated fare information appear, they are listing and communication information that should be confirmed directly between the passenger and provider.

Passenger transport fares are agreed directly between the passenger and the transport provider. Your Rahi does not currently collect, hold, escrow, settle, or take commission from passenger transport fares unless a future payment feature is expressly introduced and separate terms are shown to the user.

The passenger and provider mutually decide the fare amount, payment method, payment timing, payment frequency, and any agreed refund or cancellation arrangement. Payment may be settled directly between the passenger and provider at a mutually agreed time, including in person during or around the commute where both parties choose to do so.

Where the product displays daily, weekly, monthly, estimated, offered, or negotiated fare information, that information is a marketplace communication tool and does not mean Your Rahi is receiving the passenger fare.

Provider subscription payments are separate from passenger transport fares. A provider may submit subscription payment proof for administrator review before marketplace features are activated or renewed.

Providers are responsible for the route service they independently offer, including vehicle condition, legal documentation, driving, route operation, passenger pickup and dropoff, agreed schedules, lawful operation, and delivery of the transport service.

Providers must keep profile, route, contact, vehicle, seat, fare, timing, document, and availability information accurate, lawful, current, and appropriate for marketplace use.

Providers must not submit fake profiles, manipulated verification material, misleading routes, false vehicle information, fraudulent fare representations, or information belonging to another person without permission.

Passengers are responsible for providing accurate route, contact, inquiry, and commute information, confirming the final arrangement with the provider, and deciding whether a provider is suitable for their needs.

Passengers must not pressure providers to perform unsafe or unlawful actions, make unagreed route changes, or accept payment terms not mutually agreed.

Safety and respectful behaviour are fundamental requirements on Your Rahi. Users must not use the platform for harassment, sexual harassment, stalking, threats, violence, intimidation, inappropriate messages, unwanted personal advances, discriminatory abuse, fraud, impersonation, unsafe driving, deliberately misleading route information, privacy violations, spam, or unlawful activity.

Both passengers and providers must respect personal boundaries. Providers should follow the agreed pickup and dropoff arrangement and should not intentionally make material route changes without informing the passenger, except where reasonably required for safety, traffic, road closure, or an emergency.

Your Rahi may review reports or platform activity and may take account-level action where reasonably necessary, including warnings, verification review, content removal, temporary restriction, suspension, or account removal. Your Rahi does not act as police or a court and cannot guarantee investigation times.

Provider verification may include profile information, profile photo, selfie-presence check, identity documentation, driving licence, vehicle registration or vehicle documents, vehicle information, admin review, ratings, trust indicators, and verification status where supported by the current product.

A verification indicator means that specified information or documents have completed the applicable Your Rahi review process. It is not an endorsement, insurance policy, guarantee of identity in every circumstance, guarantee of driving behaviour, or guarantee of personal safety.

Submitting false, manipulated, or misleading verification information may result in rejection, restriction, suspension, or removal from the marketplace.

Provider listings, passenger requests, route information, vehicle information, profile photographs, inquiries, reviews, ratings, reports, and other submitted content must be accurate and lawful.

Your Rahi may moderate, restrict, remove, or refuse content where reasonably necessary for platform safety, security, legal compliance, marketplace integrity, or enforcement of these Terms.

Because passenger transport fares are settled directly between the passenger and provider, transport cancellation terms, missed rides, fare adjustments, and passenger transport refunds must primarily be resolved between those parties according to their mutually agreed arrangement.

Your Rahi may provide reporting or support tools, but it does not automatically become a party to the underlying transport agreement. Provider subscription refund or review handling is separate from passenger fare disputes.

Nothing in these Terms is intended to limit any rights that cannot lawfully be excluded under applicable Pakistani law.

Your Rahi may review reports involving harassment, fraud, false documentation, dangerous behaviour, misuse, spam, impersonation, payment-related fraud, privacy violations, or other violations of these Terms.

Where reasonably necessary, Your Rahi may restrict marketplace access, pause listings, request additional verification, suspend accounts, remove content, or take other moderation actions supported by the platform.

Your Rahi is responsible for operating its own technology platform in accordance with applicable law, but it does not guarantee uninterrupted availability, error-free operation, or that every provider or listing will meet a passenger's needs.

The provider remains responsible for the independent transport service they offer. Your Rahi is not responsible for direct arrangements, conduct, losses, or disputes between passengers and providers except to the extent responsibility cannot lawfully be excluded.

These Terms are governed by the laws applicable in Pakistan. Nothing in these Terms is intended to limit rights or responsibilities that cannot lawfully be excluded under applicable Pakistani law.

Your Rahi does not claim government certification, licensing, or approval unless that is expressly stated through verified official materials.

We may update these Terms as the service develops. The latest version will remain available on this page, and continued use after publication means the revised Terms apply.

Questions about these Terms may be sent to info@yourrahi.com.